Happier Abroad Forum Community

Dear Ebay,
I have a problem with the last two sellers from Hong Kong. They are taking 4 or 5 weeks to ship from Hong Kong to Taiwan, which is a short distance and should not take that long. Then I find the real reason, they are shipping from another country. One HK seller shipped from Netherlands and denies it but that's what it says on the package. Now another is shipping from Israel. Is there a strange conspiracy among Ebay HK sellers? Why are they all shipping from other countries when the item page says that "the item is in Hong Kong"? That is DECEPTIVE and misleading. The Ebay order page says that the item is located in Hong Kong. So why is it coming from other countries and taking over a month? Several Ebay sellers are doing this from HK. How do I report them? One even canceled my order and refunded my money. Aren't they obligated to send it? I could not leave negative feedback after they refunded the purchase. Can you please comment?

Thanks,
Winston

I haven't received it yet. Moreover, your tracking number doesn't work. The site said service error and that it was a package from Israel Post. I don't understand something. You are listed in Hong Kong. HK to Taiwan does NOT take 4 or 5 weeks. Other HK sellers on Ebay are pulling the same shit. Why? Can you give me an honest explanation? I've asked other sellers and they deny and refuse to be honest. The last HK seller sent his item to me from Netherlands and denied it, he claimed that Netherlands was a postal service only, bullshit! The package says it's from the Netherlands. So why are all the HK sellers LYING? What's going on? Can you give me honest answers without me asking many times?

Can you check the tracking number for me?

Thanks,
Winston

Johnny1975 wrote:Winston, lots of people do it, it's not unusual. The seller may be in Hong Kong, but the item could come from anywhere. It depends where they order it from. If you ordered an item it will arrive eventually. Most sellers are dropshippers. You order the item, then they order it (with your details) and it gets sent to you from wherever it comes from. It's like asking someone to buy something for you from a shop. You give them the money, they buy the thing, they keep the change. Sending strongly worded emails and arguing with people isn't going to help.

Winston wrote:

Johnny1975 wrote:Winston, lots of people do it, it's not unusual. The seller may be in Hong Kong, but the item could come from anywhere. It depends where they order it from. If you ordered an item it will arrive eventually. Most sellers are dropshippers. You order the item, then they order it (with your details) and it gets sent to you from wherever it comes from. It's like asking someone to buy something for you from a shop. You give them the money, they buy the thing, they keep the change. Sending strongly worded emails and arguing with people isn't going to help.

I've used Ebay for years. This is the first time I've seen them do that. Why are they LYING about it? Why not be honest about it? Lying is against Ebay policy. So I'm reporting this to them.

Johnny1975 wrote:Winston, lots of people do it, it's not unusual. The seller may be in Hong Kong, but the item could come from anywhere. It depends where they order it from. If you ordered an item it will arrive eventually. Most sellers are dropshippers. You order the item, then they order it (with your details) and it gets sent to you from wherever it comes from. It's like asking someone to buy something for you from a shop. You give them the money, they buy the thing, they keep the change. Sending strongly worded emails and arguing with people isn't going to help.

Winston wrote:But i dont get why shipping takes 5 or 6 weeks now. In the US when i send a package from US to Asia by economy shipping, it usually arrives in a week and a half. So if the US postal service takes a week and a half to ship a package around the world via economy shipping, why would any shipping company take 5 or 6 weeks? Whats the logical reason?

Hello Winston,

A pleasant day to you!

I hope you’re doing well today while reading this email.

Thank you for contacting us back and for providing us the sellers’ User ID’s. I appreciate your effort in reporting this to us. Do not worry, my name us Jessa and rest assured that this will be taken action.

Winston, I fully understand your disappointments and concern about these sellers because they’ve indicated a wrong item location on their listing. Please understand that we do not allow this to happen to our buyers that is why we are open in receiving reports and bad experiences from our buyers.

I can tell you that it's our top priority to ensure eBay remains a safe and reputable place and we take reports of members breaking our rules very seriously. Let me assure you we will investigate and take appropriate action to this case. As you know, it's important to protect member privacy, so we can't share details of any action we've taken on this member's account I hope you’ll understand.

The actions we take can include removing a listing, sending the member a warning, limiting buying and selling privileges, or even suspending the account. In some cases this means that the member may be allowed to continue to use eBay, but on a limited and closely-monitored basis.

Before we take action, we consider the circumstances of a report and the member's Feedback, as well as any previous warnings or offenses. To be fair to all members, we won't take action unless a complaint can be proven with certainty.

Winston, I would like to personally commend you for your initiative in getting this resolved despite the fact that you are experiencing this kind of issue. I admire your patience and professionalism in handling this issue. Please know that you, being a valued eBay member, are always our main priority. We have enjoyed doing business with you, and look forward to our continued partnership.

Also, I want to thank you for giving me the opportunity to assist you today. Please let us know if you need additional help at any time as we're here for you. Thank you very much for your time and trust in eBay as well as for your loyalty.

Take care always Winston, and I also wish you and your family the best of health.

Thank you for choosing eBay. We value your business. May you have a happy and wonderful week there in your beautiful country Taiwan!

Sincerely,

Jessa P.

eBay Customer Service

MrMan wrote:I seem to recall ordering a used grad school textbook from a vendor reasonably near where I lived, only for it to actually be shipped from the UK. I'd have chosen another vendor if I had known it was going to come from across the world, since I wanted it fast.