Why is DHL Express charging me extra on top of my shipping fee? I feel ripped off! WTF?!!
Posted: March 28th, 2018, 8:27 pm
Guys, please help me here.
I have mailed some cookies and some chocolates that I have bought while visiting Hawaii, to my girlfriend in the Philippines.
In the past, I have shipped items to my girlfriend via US Postal service express mail, because it allows me to have a tracking number to track the progress of the item being shipped to my girlfriend. However, just recently for Valentine's day, I mailed a box of chocolate and a Valentine's day card to my girlfriend with the US Postal service, and the box arrived at my girlfriend's town SEVEN days after the scheduled delivery day. Not only that, but my girlfriend has to go to the post office to pick up the item. When she picked up the box that I had delivered to her, she was asked to pay a fee of 400 pesos. I did not know about this until my girlfriend told me. She told me that the fee was for customs. WTF?
Because I was upset with US Postal Service, I had decided to send her more gifts for Easter weekend. This time, I decided to go with DHL Express.
I have never shipped with this company before. However, when I bought my girlfriend some gift items from Amazon.com, they use DHL Express Global to ship their items to international (Non-US) countries. When my girlfriend got her gifts that I have purchased through Amazon.com, the DHL service delivered the items right to her door step.
Dang, to ship with DHL, it is so f--king confusing! I had to go online and fill out all kinds of information. What was easy was there was pick-up option available where the DHL delivery person would drive to my apartment to pick up my box to be shipped to my girlfriend in the Philippines, once I paid for shipment online, and printed out my shipment labels.
The cost for me to send some gifts and a Easter greeting card to my girlfriend came out to be $116.00.
That is almost twice the price I pay with US Postal Service Express mail service. Grrrr!
I shipped out the box on Monday. And today here in Wednesday in the US.
I get emails updating me about the progress of the shipment. It has arrived in the Manila, philippines area today, and I thought to myself, "Wow, DHL is really super fast at delivering boxes/items!"
Low and behold guys,...this is what pissed me off!
I got an email from DHL stating that they will charge me an extra $237.00......yes....you got that right...another $237.00 on my credit card.
Why the hell are they charging me an extra $237.00 on top of the $116.00 that I have already paid for express shipping???!!!!! My blood is boiling with rage right now.
Their billing office is closed right now.
I was wondering if other guys here have had the same scam pulled on them by this DHL company? Is it normal for DHL to charge an extra exorbitant fee to deliver items to international destinations? I am NOT going to use DHL express again!
If others here have used UPS or Fed Ex to ship items to the Philippines from the US, please let me know how your customer service experience went.
I have mailed some cookies and some chocolates that I have bought while visiting Hawaii, to my girlfriend in the Philippines.
In the past, I have shipped items to my girlfriend via US Postal service express mail, because it allows me to have a tracking number to track the progress of the item being shipped to my girlfriend. However, just recently for Valentine's day, I mailed a box of chocolate and a Valentine's day card to my girlfriend with the US Postal service, and the box arrived at my girlfriend's town SEVEN days after the scheduled delivery day. Not only that, but my girlfriend has to go to the post office to pick up the item. When she picked up the box that I had delivered to her, she was asked to pay a fee of 400 pesos. I did not know about this until my girlfriend told me. She told me that the fee was for customs. WTF?
Because I was upset with US Postal Service, I had decided to send her more gifts for Easter weekend. This time, I decided to go with DHL Express.
I have never shipped with this company before. However, when I bought my girlfriend some gift items from Amazon.com, they use DHL Express Global to ship their items to international (Non-US) countries. When my girlfriend got her gifts that I have purchased through Amazon.com, the DHL service delivered the items right to her door step.
Dang, to ship with DHL, it is so f--king confusing! I had to go online and fill out all kinds of information. What was easy was there was pick-up option available where the DHL delivery person would drive to my apartment to pick up my box to be shipped to my girlfriend in the Philippines, once I paid for shipment online, and printed out my shipment labels.
The cost for me to send some gifts and a Easter greeting card to my girlfriend came out to be $116.00.
That is almost twice the price I pay with US Postal Service Express mail service. Grrrr!
I shipped out the box on Monday. And today here in Wednesday in the US.
I get emails updating me about the progress of the shipment. It has arrived in the Manila, philippines area today, and I thought to myself, "Wow, DHL is really super fast at delivering boxes/items!"
Low and behold guys,...this is what pissed me off!
I got an email from DHL stating that they will charge me an extra $237.00......yes....you got that right...another $237.00 on my credit card.
Why the hell are they charging me an extra $237.00 on top of the $116.00 that I have already paid for express shipping???!!!!! My blood is boiling with rage right now.
Their billing office is closed right now.
I was wondering if other guys here have had the same scam pulled on them by this DHL company? Is it normal for DHL to charge an extra exorbitant fee to deliver items to international destinations? I am NOT going to use DHL express again!
If others here have used UPS or Fed Ex to ship items to the Philippines from the US, please let me know how your customer service experience went.