My other gripe with Southwest is the open seating, and especially the boarding groups. Previously, they only had groups A, B, and C. But now, they assign both the group letter and a position number between 1 and 60. The boarding procedure is divided up by which position number you have, regardless of if you'r in the A, B, or C group. Position numbers 1-30 board first, and then 31-60. Your best bet for getting into the A boarding group is purchasing early bird (checking in online 36 hours before departure) when you book your flight.
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